Term and Condition
1. DEFINITIONS
In these Terms and Conditions, the following expressions shall have the following meanings save where the context otherwise requires:
1.1. "Agreed Pick-Up Point" the selected spot for You to be gotten by Albion Airport Cars as set out in the Details.
1.2. "Agreed Time" the selected date and time for You to be gotten by the Albion Airport Cars as set out in the Details.
1.3. "Booking" the booking of a Minicab affected through this Website for undertaking Trips. Bookings can be made for single Trips, return Trips or split Trips.
1.4. "Card" the credit, debit or charge card You use when making the Booking.
1.5. "Cash" the payment You make for the Fare to the Albion Airport Cars and/or its driver.
1.6. "Card Costs" are the charges due to the credit card companies used by You to pay for the Trip.
1.7. "Details" the details which You must provide upon making a Booking including pick-up date and time, pick-up and drop-off addresses and Your Personal Data.
1.8. "Fare" the fee paid by You for the Quote You accept.
1.9. "Goods" any goods carried in a vehicle which are booked via this Website.
1.10. "Trip" the journey You wish to make from the pick-up address to the drop-off address provided by You.
1.11. "Particular Requirements" any specific requirements You may have relating to disabled facilities, the gender of the driver or otherwise.
1.12. "Passenger" any passenger carried in a Minicab which is booked via this Website.
1.13. "Personal Data" the details which You provide regarding Your physical and email addresses, telephone number and Card details
1.14. "Quote" a fixed price quote that You receive via the Website for the Trip.
1.15. "Terms" these terms and conditions between Albion Airport Cars and You.
1.16. "You" means the person who enters Details.
1.17. "Minicab" is a Private Hire Vehicle made available for pre-booked Trips, in compliance with the requirements of relevant Licensing Authorities.
1.18. The clause headings and any other headings are inserted for convenience only and shall not affect the construction of these Terms.
2. Insurance:
2.1. Neither Albion Airport Cars nor the Driver is responsible to you for or insured in respect of, any damage or loss that may be sustained by the Goods in the course of a Trip and it is your exclusive responsibility to have such Goods insured regarding such damage or loss.
3. Booking:
3.1. It is Your responsibility to ensure That Your Details and Trip are correct and accurate by providing, but not limited to; selecting a vehicle suitable for your luggage requirements, a valid postcode, correct date and time for the journeys to take place, correct customer name, correct and valid email address and correct and valid telephone number. If the Trip details are inaccurate and invalid or no postcode is provided or an; incorrect; date, time, customer name, email address, telephone number provided you may incur additional charges and may not be for a refund.
3.2. For any lost property in the car, they can call the office and collect it. If any customer wants it delivered, they will have to pay the delivery charge to the driver.
4. Cancellation, Amendment & Refund:
4.1. Booking with Albion Airport Cars can be cancelled or client can make an amendment twelve hours ahead in agreed time.
4.2. Any amendments or cancellations of journeys must be reported to our customers services.
4.3. Albion Airport Cars is not responsible for consequences if client make changes or cancellations directly with our drivers.
4.4. Albion Airport Cars will put every effort to accommodate booking amendments with in twelve hours.
4.5. Clause 3.4 for clients good will gesture but we cannot guarantee so it is client's responsibility to inform us twelve hours prior to pick up time.
4.6. In the event of a Booking cancellation or no show by a Driver, you must contact Albion Airport Cars within 7 days to issue your refund.
4.7. If you provide inaccurate details including an invalid or missing; postcode, customer name, email address, telephone number, you will not be entitled any refund and may incur additional charges from the Driver to complete the Trip.
4.8. If the luggage doesn’t feet in the vehicle’s boot then it will be considered as a customer’s mistake. Hence the customer will not be entitled to any refund.
4.9. Should your flight be cancelled and you are on a journey at a later time, you can always let us know their fore we can continue to keep your booking on hold. there’s no charge for this. If your flight is cancelled and you are certainly not travelling any longer and need to cancel your booking, in this case, we will impose a fee £10.00 for a single trip booking and £15.00 for a return journey booking.
4.10. If you cancel the booking within 12 hours of journey time there will be no refund.
4.11. If you cancel the journey before 12 hour of the journey time there will be a deduction of 15% of the total booking fare and remaining will be refunded in 7 business days.
4.12. In the event that you are not available at the Agreed Pick-Up Point within 15 minutes of the Agreed Time, it will be at the Driver discretion to treat your non-availability as a cancellation, and you will not be entitled to any refund of the Fare, and any Card Costs that you may have paid in advance. Where the Driver decides to wait more than 15 minutes from the Agreed Time then you may be subject to additional charges by the Driver in respect of any additional waiting time and/or parking charges and will make such payment directly to the Driver.
4.13. On airport pick up wait time is 45 min after the flight land, if the customer did not show up, the booking is cancelled as customer cancelled and you are not entitled to any refund. But if the customer asked the driver to wait for more after 45 min there is a waiting charge of 5 pounds for each 15 min.
5. WARRANTY AND LIMITATION OF LIABILITY:
5.1. Black Berry Airport Transfer LTD has warranted to customers that all the drivers are licensed by the Transport of London.
5.2. Black Berry Airport Transfer LTD takes full responsibility for booking with us via our website, telephone, or email.
5.3. Black Berry Airport Transfer LTD takes all the ride responsibilities, such as driver's behavior, vehicle insurance, vehicle safety standards, and driver's punctuality (On time at pickup location).
5.4. Any booking booked by us directly will create a contract between Black Berry Airport Transfer LTD and the customer, which takes responsibility for the booking and licensed transport for the journey. Hence, Black Berry Airport Transfer LTD will deal with all the issues of passengers and will resolve them.
5.5. Black Berry Airport Transfer LTD is always available for passengers for any assistance or complaint before, during, and after the ride.
5.6. Black Berry Airport Transfer LTD takes all the responsibility for the direct (Website, telephone, and Email) booking payment paid by the customer ( Cash, Card, account, and Paypal) and also take responsibility for the fare collected by the driver on behalf of Black Berry Airport Transfer LTD.
5.7. Black Berry Airport Transfer LTD always tells our passengers that we are not a VAT-registered business. Any relevant issued invoice shows the gross amount.
5.8. Black Berry Airport Transfer LTD advise all their customer to cancel their booking with the operator. We also instruct our drivers to decline the booking due to unforeseen circumstances directly to the operator. Drivers are not permitted to directly contact the customer to cancel the booking or any amendments.
5.9. Black Berry Airport Transfer LTD ensure the customer that the service belongs to us by providing them the PHV driver and the PHV vehicle details before the journey time.
5.10. All the details are provided via text to the customer, including the driver's name, driver's contact number, and the driver's picture, along with the vehicle details, including the vehicle registration number.
5.11. In the event of outsourcing the booking to any other license operator, Black Berry Airport Transfer LTD takes responsibility as a principal/ Initial booking operator responsible for the entire journey.
5.12. Any booking directly booked with Black Berry Airport Transfer LTD in the event of unsuccessful service. We are responsible for refunding to passenger within seven working days.
6. BEHAVIOUR:
6.1. Passengers cannot take alcoholic drinks onto the vehicles to consume them during the trip.
6.2. Black Berry Airport Transfer LTD further reserves the right to refuse carriage to any who is thought to be influenced by alcohol or drugs.
7. LIMITATIONS AND EXCLUSIONS:
7.1. Black Berry Airport Transfer LTD shall not undertake the carriage or delivery of money or securities, antiques, precious metals, furs, or jewelry or value, any goods or property (of whatsoever nature) an intrinsic value of more than £50.
7.2. Any goods or property of a hazardous, dangerous, inflammable, explosive, or noxious nature, or illegal to possess under existing English Law, are not allowed to carry in the vehicle during the journey.
8. DISPUTES:
8.1. If you faced any inconvenience or complaint regarding the trip, driver, and vehicle. you need to email us at info@blackberryairporttransfer.com . We will investigate the matter and will respond to you within 72 hours.
8.2. For any kind for urgent inquiry or emergency, you need to call 02081506607.
8.3. We don't take the payment directly from the client ourselves. Passenger always pays through a secure payment gateway or our provided business bank accounts. Being a beneficiary, we take responsibility for every payment.
9. PRIVACY POLICY:
9.1. Black Berry Airport Transfer LTD will maintain the confidentiality of Personal Data collected as part of making a booking. This data will not be shared with any third parties without your consent. Black Berry Airport Transfer LTD may amend this Privacy Policy and will make such changes publicly via the website.